I’m a fan of differences. I love hearing about and celebrating the uniqueness of the people I’ve known forever and the new people I meet. But I’d be willing to bet most of us share one common trait regardless of our differences – we all want our software to play nice with each other! How many times have you sighed in frustration and thought ‘ugh, if only my CRM would send all this info to my helpdesk (or project management software or marketing software or, well, you get the picture)’.

Our customers report utilizing up to 30 different software solutions to manage their day to day business activities, it’s no wonder that integrations are the lifeblood of any organization. Today we have three new ones to share with you!

SupportBee

You know that keeping your clients & customers happy is paramount to a successful business. For that reason, it’s important to have your entire team aware of customer needs.

SupportBee is an email ticketing system designed to get everyone in your company involved in customer support. SupportBee has built a sweet integration that updates your contacts whenever they send you a support ticket. When someone emails your support team, SupportBee checks for a contact in Batchbook and a communication is automatically added to their profile. A link to the Batchbook profile page is added as a comment on the ticket. If that contact isn’t already in Batchbook they’ll create a new one for you!

With the SupportBee integration, your team will be able to have clear 360 vision into your relationship with your customers. To find out more details about the SupportBee/Batchbook integration check out their integrations page.

Mailjet

Keeping your customers and clients informed and up to date is a sure way to customer happiness and therefore customer success. While we’d love to jump on the phone and talk to each of them individually, that’s just not realistic every day. 🙁

That’s where Mailjet comes in. Mailjet is an all-in-one solution to send, track and deliver both marketing and transactional emails. Its cloud-based infrastructure is unique and highly scalable with a proprietary technology that optimizes email deliverability. Whether using their easy to use desktop features or in-depth API you’re sure to provide your customers with the information they need, when they need it!

Now you can connect Batchbook with Mailjet via Zapier to automatically synchronize your email lists. You’ll be able to automatically add new Batchbook persons to your Mailjet email lists or new Mailjet subscribers to Batchbook as contacts. With ongoing synchronization, your contact & list management worries will be a thing of the past!  

ProjectManager.com

As your business grows, so do the demands on your team’s time and energy. More projects and more people involved also mean greater room for things to slip through the cracks.