Creating “WOW” Experiences After the Sale is Made

By | Customer Service, Sales | No Comments

You know that good customer service is an important part of doing business. Follow-up after the sale is one of the ways you can make customers feel special and confirm that they made the right choice by choosing to buy from you. Whether their purchase was large or small, a heartfelt “Thank You” will go a long way in creating a long term relationship with your customers, and repeat business or referrals as well.

We have a new article in our Sales Guide written by Gregory Ciotti from Help Scout that will give you some ideas on how to improve your customer service. Some of the tips shared are:

  • How to give customers a real “Thank You” and why it’s important
  • How to add personality to the emails you send to customers
  • How the content you create can help your customers succeed

We’re really happy to have Help Scout contribute to the Sales Guide because their philosophy on customer service is so similar to ours. We’d love to hear what you think of “Creating “WOW” Experiences After the Sale is Made” and whether it was helpful for you.

Help Scout also has a great blog where you can learn even more about how to give your customers the best experience ever!

 

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How Online Forms Help You Generate and Nurture Leads

By | Tips | No Comments

Sure, you know it’s important to collect contact info from potential and current customers. But it really isn’t easy to gather the information while you’re busy running your business. Online forms are an excellent way for people who are interested in your products or services to easily give you their contact info so you can follow up.

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#FavFeature: To-Dos Help My Team Get Stuff Done

By | Tips | No Comments

We’re polling Batchbook employees and users alike to find out which features are your favorites and to provide advanced tips for using them. If you have a favorite feature or tip, please email us at help@batchblue.com with the subject line #Favfeature.

Ah To-Do’s, how would I ever get anything done on time without you? To-Do’s are a favorite in Batchbook of many folks for just that reason: they help keep us on track!

60% of Batchbook users are using To-Dos regularly

Quick Look at Tasks from the Dashboard

So what makes To-Do’s in Batchbook particularly handy? First, I love having our To-Dos right on the Dashboard so that I can get moving quickly as soon as I log in. It’s a great quick-start to the day!

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Team Based Task Management

As I hop over to the To-Do tab for a more in depth look at my tasks, it’s helpful being able to see not only what I’m personally working on, but what’s on my team’s plate as well.

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Important Notice: Impostor Site Shut Down

By | Press | No Comments

It has recently come to our attention that an impostor site has been trying to pose as Batchbook in various online marketplaces, using the url batchbookshop.com. We have taken legal action to have the impostor site taken down and as of today, they’re temporarily off the web while their ISP investigates.

This in no way affects your Batchbook account, but we wanted to make all Batchbook users aware in case you came across this url or any other listings of Batchbook that don’t link back to our secure website. It is unfortunate that people would try to profit by posing as another company, and we take any attempt to do so very seriously. We will continue to pursue legal action to protect our brand and customers.

If you have come across any offers from batchbookshop.com, please let us know by emailing us at help@batchblue.com.

How to Add New Contacts to Batchbook From Your Smartphone

By | Tips | No Comments

If you spend a lot of your time out of the office, you may be looking for a way to add new contacts to your Batchbook CRM from your smartphone. This is actually pretty easy to do using our integration with Formstack.

What you will need:

  • A Batchbook account, of course
  • A Formstack account (you can get started for free as a Batchbook user)
  • A smartphone

Build a Webform using Formstack

Formstack is a great tool that makes building web forms super easy. They also integrate nicely with Batchbook, so you can set up a form to add new contact info right into your CRM.

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Use Formstack’s advanced form building tool

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Introducing Collapsible Widgets

By | Product Updates, Using Batchbook | No Comments

One of the best things about using Batchbook is that you can store pretty much every detail about your contact right on one page.

When you have a contact open in Batchbook, you can see their contact info, to-dos that you have for the contact, a history of communications, files that are related to the contact, social details from Twitter and Facebook, any custom information you deem important, plus quite a bit more.

You can view most of this information in widgets, which are little boxes of information that you can move around on the contact page based on how you prioritize them.

This approach gives you great flexibility and a way to store a lot of pertinent info in one place. However, there is one downside to this approach. Because there are so many different things to keep track of for any given contact, you naturally need to have a lot of widgets. Some of them you might use all the time, some only occasionally. When you have a lot of widgets full of information, looking at all of it one one page can get overwhelming.

Based on user feedback, we’ve decided to improve the user experience for our contact page widgets.

Collapse, Expand, and Rearrange

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Fav Feature: Batchbox for Saving Email Conversations

By | Tips | No Comments

We’re polling Batchbook employees and users alike to find out which features are your favorites and to provide advanced tips for using them. If you have a favorite feature or tip, please email us at help@batchblue.com with the subject line #Favfeature.

Batchbox is an all around team favorite! Whether your goal is staying in touch with clients, sharing information with the team or both – Batchbox is the answer. Using your Batchbox address allows you to quickly pull your email conversations into Batchbook and attach them not only to the client but the user record as well.

Store emails in Batchbook using Batchbox

Share Conversations with a Team

Pulling conversations into Batchbook allows your whole team to share important information about what’s happening in your client relationship without tons of forwarding and cc’ing one another on random client emails. It allows you to help keep your co-workers email inbox a little cleaner, which means everyone is a tad more productive. Read More