Customer Experience Rep

BatchBlue Software is commited to providing outstanding customer service to our users.  We're looking for a part-time (to perhaps become full-time) customer service/ace wordsmith to join our Customer Experience team. Work with Batchbook customers using e-mail, webinars, our online forums and social media to to help our customers with some of the more advanced Batchbook functionality and help support the launch of our new products coming in 2011.

We're a small but talented crew looking for a self-motivated, communicative, and customer-focused teammate to join us. We offer a fast-paced, flexible work environment with great benefits for a creative, enthusiastic candidate who is willing to learn new things. You can meet our team here.

Things we hope you're using or are already otherwise acquainted with:

• Batchbook
• Our groovy integration partners (MailChimp, FreshBooks, Eventbrite, etc.)
• Google docs
• Social Media (Twitter, Facebook, user forums)
• The Internet :D

Will also need:

• Amazing communication skills
• Great problem-solving skills
• A curious and tech-inclined nature
• To be proactive, uber-confident and a wee bit sassy
• An obsession with helping our customers that borders on unhealthy    

BatchBlue Software is headquartered in Providence, Rhode Island.  While we would prefer candidates close enough for weekly group meetings, we will consider qualified applicants from outside of the area. For more information about the company and our products, please have a look around our website.

To submit an application, please send a cover letter, resume (online format preferred), salary requirements, and samples of your written work to jobs@batchblue.com. Thanks -- we look forward to seeing what you've got!