Have you been thinking about adding live chat to your website? More and more sites seem to have a live chat option, so you might be wondering if it would benefit your business to offer it. We were wondering too, so we thought we’d ask the live chat experts from SnapEngage to show us how to “Use Live Chat to Boost Sales and Increase Conversion Rates” in our Sales Guide.
“44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a web site can offer.”
Things you can learn from this guide:
- Why engagement matters
- How to develop a game plan
- What’s the best timing for live chat
- How to connect with the right person
The guide is a wealth of information for small businesses thinking about using live chat on their website. We hope it will give you the insight you need to move forward and connect customers with real live members of your staff.
Do you use live chat on your site? Are you thinking of implementing it in the future? Let us know your thoughts in the comments.